Faqs

Q: How do I place an order?
A: To place an order, browse our website and select your favorite products. Choose the desired size and color, then click “Add to Cart.” Once you’ve finished shopping, click on the cart icon to review your order, and then proceed to “Checkout.” Follow the prompts to enter your shipping information and complete the payment process.

Q: What payment methods do you accept?
A: We accept various payment methods, including credit cards (Visa, MasterCard, American Express), Google Pay, Apple Pay, and more.

Q: How long does it take to process my order?
A: After you place your order, we typically process and ship it within 2 business days. You will receive an email with tracking information so you can monitor the status of your order at any time.

Q: What is the estimated shipping time?
A: Shipping time varies depending on the destination country and selected shipping method. Generally, standard shipping takes 10-15 business days, while expedited shipping takes 7-10 business days. Please note that unexpected delays may occur during transit.

Q: How can I track my order?
A: Once your order is shipped, you’ll receive an email with a tracking number. You can use this number to check the status of your order on our logistics partner’s website.

Q: What is your return and exchange policy?
A: If you’re not satisfied with your purchase, you can request a return or exchange within 30 days of receiving your product. Please ensure the item is unused and retains its original packaging and tags. Contact our customer service team to receive the return/exchange instructions. Refer to our return policy for detailed information.

Q: Will I have to pay for return shipping?
A: We cover return shipping costs for returns and exchanges due to quality issues or incorrect deliveries. However, if the return or exchange is due to personal reasons, the shipping cost will be the buyer’s responsibility.

Q: Are there any membership plans or special promotions?
A: Yes, we offer exclusive discounts and deals for registered members. Be sure to check our website and follow us on social media for the latest promotions and event announcements.

Q: How do I choose the correct shoe size?
A: Choosing the right shoe size is essential, as different styles may have slight variations. We recommend referring to our size guide for the best fit.

Q: How should I care for my shoes?
A: Proper care varies by shoe type. Generally, using appropriate shoe polish or cleaner will help maintain the appearance and texture of your shoes. For specific care instructions, refer to our product page or contact customer service for advice.

Q: How are your shoes designed and manufactured?
A: Our shoes are thoughtfully designed by a team of designers and crafted by skilled manufacturers. We pay meticulous attention to every detail to ensure each pair meets our high standards of quality and style.

Q: How can I contact customer service?
A: You can reach our customer service team through the contact options provided on our website.

Contact us

Tel: 404584933

Email: [email protected]

Address: 40 Gavin St Bundaberg North QLD 4670