We hope you are satisfied with the purchased product, but if you need to return it, we will be happy to assist you. Please carefully read the following refund policy to understand our return and refund procedures.
Return conditions
We accept return requests under the following conditions:
-The product must be unused, unwashed, and kept in its original condition.
-The product must retain all original labels and packaging.
-The return request must be made within 30 days of receiving the goods.
Return procedure
If you need to return the item, please follow the steps below:
Contact customer service: Contact our customer service team via email (support@hastagpizza.com) or phone (+1 9293930199) to provide your order number and reason for return.
Obtain a return request: We will reply to your request within 48 hours and provide a return address.
Return the item: Please return the item to the provided return address and ensure that your order number is included in the package.
Return shipping cost
-If the return is due to product quality issues or our mistake, we will bear the return shipping cost.We may request photos for documentation purposes.
-If the return is due to other reasons (such as a change of heart or purchase error), the return shipping cost will be borne by you.
Refund processing
-Once we receive and inspect your returned item, we will process your refund within 5-8 business days.
-The refund will be returned through the original payment method, and the specific time of receipt depends on your payment provider.
Exchange policy
-We currently do not offer direct exchange services. If you need a different size or color, please return and place a new order.
-The exchange procedure is the same as the return procedure. Please contact our customer service team first to obtain return authorization.
Special circumstances
-If you receive a product with obvious quality issues, please contact us within 30 days of receiving the product and provide relevant photos and detailed descriptions. We will provide return or refund solutions based on specific circumstances.
-If your order is lost or damaged during transportation, please contact our customer service team immediately so that we can investigate and handle it.